In these tough economic times, everyone is expected to produce more with less. And yet, studies have shown that on average, employees are working at only a fraction of their potential. What are managers to do? How can they inspire their people to perform at their absolute best? Whatever the situation, a good manager can quickly organize a group of average performers into a high-functioning team…
Offering advice on how to find and keep human resources, the author argues that managing talent is the key to success in the information economy and that the solution to the challenge is connecting people to a customer service strategy. Four parts show his straightforward approach: Align, Engage, Measure, and Implement. Annotation c. by Book News, Inc., Portland, Or.
For decades, Alan Siegel and Irene Etzkorn have championed simplicity as a competitive advantage and a consumer right. Consulting with businesses and organizations around the world to streamline products, services, processes and communications, they have achieved dramatic results. In SIMPLE, the culmination of their work together, Siegel and Etzkorn show us how having empathy, striving for cla…
This book bring all parties together not to analyze what's wrong with an organization but to discover its strengths; seek opportunities for change; design the changes into the organization's structure; and implement and sustain these changes. Written by four pioneers in the field, this book documents the tremendous successes of this approach as a proven program for organizational change, illust…
Unfortunately, most of us have little sense of our talents and strengths, much less the ability to build our lives around them. Instead, guided by our parents, by our teachers, by our managers, and by psychology's fascination with pathology, we become experts in our weaknesses and spend our lives trying to repair these flaws, while our strengths lie dormant and neglected. Marcus Buckingham, …
A worker in one of Europe's largest wireless communication companies showed his manager how to repair an error that was costing the company $30 million per year. A secretary at Grapevine Canyon Ranch proposed a simple change to pull the company's website to the top of search engines. These are just two of many examples in Ideas are Free that highlight the single best resource in a company - tho…