When organizations commit resources to training or implement new policies, they want to see measurable results. Using real-life examples and step-by-step instructions, this consummately practical guide shows human resources professionals how to quantify outcomes in three major areas: performance, learning, and perceptions. Why measure results in HRD? If HRD is to be a core organizational proce…
How does performance improve? A simple yet often unexplored question. To quantify it, it must be measured. To measure it, it must be understood. The good news is that once we actually examine how to test performance, a number of basic principles and natural laws emerge. Principles and laws with universal applications across diverse subjects, and when correctly applied, not only unravel the myst…