TABLE OF CONTENTS Introduction 1. "The Old Order Changeth, Yielding Place to New" 2. Breaking Managerial Mind-sets and Increasing Managerial Flexibility 3. Positive and Proactive Problem-Solving Skills (PPPS) for Every Manager 4. Good-Bye Boss! Hello Coach! The New Role of the Manager and Management 5. Proactive Opportunities in a Diverse New Workplace 6. Proactive Ethical Choice a…
In these tough economic times, everyone is expected to produce more with less. And yet, studies have shown that on average, employees are working at only a fraction of their potential. What are managers to do? How can they inspire their people to perform at their absolute best? Whatever the situation, a good manager can quickly organize a group of average performers into a high-functioning team…
Offering advice on how to find and keep human resources, the author argues that managing talent is the key to success in the information economy and that the solution to the challenge is connecting people to a customer service strategy. Four parts show his straightforward approach: Align, Engage, Measure, and Implement. Annotation c. by Book News, Inc., Portland, Or.
For decades, Alan Siegel and Irene Etzkorn have championed simplicity as a competitive advantage and a consumer right. Consulting with businesses and organizations around the world to streamline products, services, processes and communications, they have achieved dramatic results. In SIMPLE, the culmination of their work together, Siegel and Etzkorn show us how having empathy, striving for cla…
This book bring all parties together not to analyze what's wrong with an organization but to discover its strengths; seek opportunities for change; design the changes into the organization's structure; and implement and sustain these changes. Written by four pioneers in the field, this book documents the tremendous successes of this approach as a proven program for organizational change, illust…