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Management models - love them or hate them, they're at the heart of management thinking and practice. They have two main purposes: to provide a framework for improving business performance; and to confuse the uninitiated with buzzwords and acronyms. You’ve heard of balanced scorecards, CRM, just-in-time and SWOT? How about the Deming cycle, parenting advantage or socio-technical organizati…
Selama ini banyak dikenal metode pendekatan untuk mempertahankan karyawan berprestasi, yaiut pendekatan hadiah dan hukuman (carrot and stick). Memperoleh hasil yang lebih baik atau mempertahankan hasil-hasil yang diinginkan dalam lingkungan yang selalu berubah memerlukan tim kerja yang memiliki keterikatan (engagement) dan motivasi dari diri mereka sendiri. Mereka adalah tim kerja yang mau beke…
A conceptual and experiential approach to understanding organizational development. With a focus on the development of readers’ interpersonal skills, Experiential Approach to Organization Development provides a comprehensive, realistic, innovative, and practical introduction to the field. The eighth edition presents new and revised information, keeping the material fresh and relevant. …
Many companies now recognize that learning through training, development, and knowledge management helps employees strengthen or increase their skills in order to improve or make new products, generate new and innovative ideas, and provide high-quality customer service. Thus, an emphasis on learning through training, development, and knowledge management is no longer in the catego…
The Human Resources Scorecard: measuring the return on investment is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line im…
Providing the tools and systems required for leading a "measurement managed" HR architecture, this important book heralds the emergence of human resources as a strategic powerhouse in today's organizations. Three experts in the field outline a powerful measurement system that highlights the indisputable role HR can play as both a prime source of sustainable competitive advantage and a key dr…
Named as BusinessWeek's #1 Management Educator, expert Dave Ulrich and his team of authors bring human resources a whole new way of thinking and practicing—moving the focus from internal issues to actively helping to set business strategies. Businesses of the future need "all hands on deck" when implementing new ways to stimulate grown and cost efficiency, and this includes human resources.…
Balanced Scorecard adalah sebuah sistem manajemen yang dapat digunakan untuk mengerahkan segenap energi, kemampuan, pengetahuan, dan keterampilan yang dimiliki para pekerja di dalam sebuah perusahaan bagi pencapaian tujuan strategis jangka panjang. Buku ini memberikan penjelasan kepada para manajer bagaimana menggunakan alat yang revolusioner untuk memobilisasi sumber daya manusia dalam rangka …
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard object…