Daftar isi : Bab 1 Apa Itu Perilaku Organisasi? Bab 2 Keragaman dalam Organisasi Bab 3 Sikap dan Kepuasan Kerja Bab 4 Emosi dan Suasana Hati Bab 5 Kepribadian dan Nilai Bab 6 Persepsi dan Pengambilan Keputusan Individu Bab 7 Konsep Motivasi Bab 8 Motivasi: Dari Konsep Menjadi Penerapan Bab 9 Dasar dari Perilaku Kelompok Bab 10 Memahami Kerja Tim Bab 11…
The first book to introduce to the business world the proven skills and techniques that have worked for years in other professions to help people manage change, THE SOLUTIONS FOCUS defies conventional wisdom that suggests that searching for the cause is a sure path to uncovering a solution. Instead, in the spirit of such change management models as Appreciative Inquiry and NLP, Jackson and McKe…
Why Prediction Markets Are Good for Business From selecting the lead actress in a Broadway musical, to predicting a crucial delay in the delivery of Boeing’s 787 Dreamliner months before the CEO knew about it, to accurately forecasting US presidential elections—prediction markets have realized some amazing successes by aggregating the wisdom of crowds. Until now, the potential for thi…
This book explores the actions organisations can take to be implement their strategies effectifely and therefore avoid the underperformance of the many firms wich allow their strategy to get derailed. Following a scene setting introductory chapter there are nine other chapters: - Friction - Focus - Communication - Behaviour - Measurement - Leadership - Change - Innovation - Pathway …
What's the difference between organizations and managers that fail and those that succeed? It's simple: successful managers and organizations do a better job of implementing those basic management practices that get results. In this book, Clint Longenecker and Jack Simonetti draw on the wisdom of over two thousand high-performing managers to show you how to improve not only your own performance…
Either create less clutter or make more sense of it faster than the competition-and you win. But how do you make sense of the clutter? In Simplicity, Bill Jensen offers a highly engaging and practical approach to competing in the fast-paced information age. Drawing on a ground-breaking study of over 2,500 people in more than 450 companies, Jensen presents new tools and strategies for applyin…
Zeithaml/Bitner/Gremler, Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining their customers. • Managerial focused approach emphasizing the knowledge needed to implement service strategies for competitive advantag…
Organizations today face a stark choice: change or fail. Transformation has become the only constant of the business landscape, and those companies that cannot adapt are doomed. But Karl SchoemerÂ’s New Reality program is here to help businesses make the tough choices that will lead to success. This book includes practical tools to help managers and employees: * Adapt to change *…