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This book covers the basic interpersonal and communication skills needed to mediate conflict, presenting a five-step mediation process that can be used in a wide variety of situations. It coaches the reader through each phase, from initial contact and opening meeting to caucuses, joint/shuttle meetings, and closing. The book includes a range of examples that can apply to any mediatorÂ’s area…
In solving the issue on how the average workers get chances for a fair, affordable, and prompt redress of grievances is found in the emerging practice of alternative dispute resolution (ADR). In this book you can find establishment about process arbitration standards that has helped transform mediation and arbitration into a viable alternative to litigation (a transformation filled with enormou…
The Truth About Managing People ... and Nothing but the Truth rips away the hype, fads, and clichés that keep managers from seeing the world as it actually is. Stephen P. Robbins, the world's #1 selling management textbook author, has distilled the results of thousands of research studies on human behavior into over 60 proven "truths" that can transform how you manage people—and the resu…
This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged childhoods and tech addictions, Gen Yers require constant feedback-frustrating for the Me Generation that can't let go of the spotlight, and annoying for Gen Xers, sandwiched between the two. So how c…
TABLE OF CONTENTS Acknowledgments Foreword Introduction: How this Book Came to Be Sect. I Who are the Generations and why do they Collide? 1 Generational Turbulence 2 From World War II to the World Wide Web 3 The Tie-Dyed Preppy 4 Race, Religion, Gender...What Next? Sect. II Putting the Generations to Work 5 What Do You Want to be When You Grow Up? 6 From a Gold Clock to Founde…