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Ditemukan 3 dari pencarian Anda melalui kata kunci: subject="Expectation"
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cover
Creating an "Open Book" Organization
Komentar Bagikan
McCoy, Thomas J.

Provides the first how-to, hands on model for this revolutionary new way of managing. By following his step-by-step guidelines and studying his enlightening examples, you will learn how to transform your company into a high-performance culture-one in which all employees, like partners, receive strategic and financial information about the business and rewards based on results. A rich workbook o…

Edisi
-
ISBN/ISSN
0-8144-0293-3
Deskripsi Fisik
xi, 300 p. : figs., bib., ind., : 26 cm.
Judul Seri
-
No. Panggil
GN/LQ/FA McC
cover
Consumer behavior
Komentar Bagikan
Schiffman, Leon G.Wisenblit, Joseph L

Edisi
11th ed.
ISBN/ISSN
9780273787136
Deskripsi Fisik
492 p.: figs., tabs., index.; 27 cm.
Judul Seri
-
No. Panggil
BDB

Edisi
11th ed.
ISBN/ISSN
9780273787136
Deskripsi Fisik
492 p.: figs., tabs., index.; 27 cm.
Judul Seri
-
No. Panggil
BDB
cover
Services marketing: integrating customer focus across the firm
Komentar Bagikan
Zeithaml, Valarie A.Gremler, Dwayne D.Bitner, Mary Jo

"Services Marketing" recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across industries. Hence, frameworks for customer-fo…

Edisi
-
ISBN/ISSN
978-007-108696-7
Deskripsi Fisik
xxvii, 642 p. : figs., tabs., index. ; 25 cm.
Judul Seri
-
No. Panggil
BBC/BZT