Krisin energi harus disadari sebagai sebuah keniscayaan yang berlaku secara paradoksal. Ia hadir dengan membuka borok atau problem utama penyediaan energi di tanah air. Namun di satu sisi krisis energi ini juga meneguhkan optimisme untuk mencari jalan keluarnya dengan berpegang pada berkah alam di tanah air.
Zeithaml/Bitner/Gremler, Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining their customers. • Managerial focused approach emphasizing the knowledge needed to implement service strategies for competitive advantag…
Kini banyak perusahaan mulai meyakini bahwa Coaching merupakan salah satu metode pengembangan karyawan yang ampuh. Buku ini menjelaskan konsep dan best practice coaching, pendekatan yang diyawarkan buku ini mencakup semua jenis metode yang berkembang di dunia coaching saat ini : ; NLP coaching; Behavioural coaching; Solution-focused coaching; Cognitive behavioural coaching; Transperson…
text provides a strategic marketing and managerial perspective of electronic commerce. The research of the four highly-qualified authors provides the basis for the book, allowing for first-hand experience, varied viewpoints, and relevance. (amazon.com)
"Services Marketing" recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across industries. Hence, frameworks for customer-fo…
Security Management: An Introduction, Second Edition, opens the door to a twenty-first century view of security and addresses asset protection operations and management in the post 9/11 era. It utilizes a unique approach as it presents management strategies for loss prevention as well as an overview of the security field. This book is comprehensive, highlighting the multitude of security-relate…