From "unexpected" earnings results to missed market opportunities to product launch disasters, we've come to accept uncertainty as an unavoidable fact of business life. But Kenneth G. McGee argues that even the worst business surprises rarely happen without warning-and that a few vital pieces of information can make all the difference in whether an event spells disaster, or opportunity. In H…
Describes the basics of the current knowledge movement in the organizational world. Drawing on the examples of over thirty firms, the authors explain what knowledge in an organization is, how managers can analyze and measure it, and what is the proper way to utilize it for greater efficiency. They categorize knowledge work into the four categories of accessing, generating, embedding, and transf…