A guide to implementing a company-wide human performance enhancement (HPE) program, offering a new model for HPE and practical strategies for implementation. Explains how to distinguish between job, worker, organizational, and environmental problems, how to choose the appropriate performance strategy, and how to evaluate strategies' effectiveness, and offers a competency model for HPE professio…
Provides analysis of 650 jobs, based on 20 years of research using the McClelland/McBer job competence assessment (JCA) methodology. Includes generic job models for entrepreneurs, technical professionals, salespeople, service workers and corporate managers. Defines JCA and describes in detail how to conduct JCA studies. Suggests future directions and uses for competency research. (text from the…