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The new model for business and personal relationships based on the simple yet profound principle of mentoring--both giving and receiving knowledge in a creative mutual exchange.
This book introduces the essentials of management as they apply within the contemporary work environment. Particular attention is paid to cultural diversity, the global economy, ethical behavior and social responsibility, and the use of technology. Instructor’s Manual, Student Study Guide, Test Bank, Computerized Test Bank, Transparency Acetates, Video Package, Video Guide CD-ROM and Case Bo…
Cynicism and distrust are rampant in today's business environment. Eighty percent of employees want nothing to do with their organizations, or the managers who run them. Great management principles, always the backbone of truly excellent companies, are now often used and manipulated by corporate leaders for their own gain. If left unchecked, these formerly great principles turn into malpract…
In this best-selling book, Kouzes and Posner (authors of The Leadership Challenge) explain why leadership is above all a relationship, with credibility as the cornerstone. They provide rich examples of real managers in action and reveal the six key disciplines and related practices that strengthen a leader's capacity for developing and sustaining credibility. Kouzes and Posner show how leaders …
This book outlines enabling you to discover your own financial DNA and to incorporate that invaluable knowledge into a successful financial strategy. In this book you will learn: * The powerful advantages of knowing your financial DNA * How effective communication generates wealth * How to find your own life purpose and build a quality life * How to make committed decisio…
"The Blind Side" depicts the remarkable true story of Michael Oher, a homeless African-American youngster from a broken home, taken in by the Touhys, a well-to-do white family who help him fulfill his potential. At the same time, Oher's presence in the Touhys' lives leads them to some insightful self-discoveries of their own. Living in his new environment, the teen faces a completely different …
Callous hustler Charlie Babbitt (Tom Cruise) is busy working on his next deal when he receives word that his estranged father has died. After traveling back to Ohio from Los Angeles for the funeral, Charlie is miffed to find that although he will receive a vintage Buick from his father’s estate, he isn’t getting a cent of the three-million-dollar fortune. Instead, Charlie finds that the mon…
This collection of cutting-edge articles will help organizations understand how to build customer loyalty through unique relationship-building strategies such as partnerships, branding, and superlative customer service. Contents include: Co-opting Customer Competence by C.K. Prahalad and Venkatram Ramaswamy; Get Inside the Lives of Your Customers by Patricia B. Seybold; The Old Pillars of New R…
ABC's of Relationship Selling through Service 11e trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to dem…