Enchantment : The Art of changing hearts, minds and actions

Enchantment, as defined by bestselling business guru Guy Kawasaki, is not about manipulating people. It transforms situations and relationships. It converts hostility into civility and civility into affinity. It changes the skeptics and cynics into the believers and the undecided into the loyal. Enchantment can happen during a retail transaction, a high-level corporate negotiation, or a Faceboo…

A complete and balanced service scorecard : creating value through sustained …

In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage your investments in technology. Tyagi and Gupta begin by explaining why conventional balance…

Breaking the secretary barrier : how to get out from behind the typewriter an…

Edisi

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ISBN/ISSN

0-07-016905-5

Deskripsi Fisik

xv, 303p. ; 23 cm.

Judul Seri

-

No. Panggil

ACNR 112/AYJ Dig

Becoming a successful intrapreneur : a practical guide to creating an innova…

For information professional, the key to success in this potentially destablizing context is to develop the new skills the workplace demands. Above all, the LIS professional must actively prioritize a commitment to continuous professional development. The information industry is growing fast and the LIS profession is experiencing very rapid change. This series has been designed to help you mana…

Health care executive compensation : principles and strategies

Edisi

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ISBN/ISSN

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Deskripsi Fisik

xii, 214 p. : charts., index ; 25 cm.

Judul Seri

-

No. Panggil

FF/LWL Bro

Marketing your consulting and professional service : a step by-step program o…

Edisi

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ISBN/ISSN

0-931961-40-8

Deskripsi Fisik

107 p. : tabs., charts, glossary, bibl., appendix,

Judul Seri

-

No. Panggil

ABG/BBCF Kar

Marketing your consulting and professional services

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ISBN/ISSN

-

Deskripsi Fisik

xiv, 219 p. : tabs., charts, glossary, bibl., appe

Judul Seri

-

No. Panggil

ABG/BBCF Con

The Use of simulated enterprise offices in training managers and supervisors

Edisi

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ISBN/ISSN

92-2-107666-0

Deskripsi Fisik

iv, 24p. ; 26 cm.

Judul Seri

Management Development Programme

No. Panggil

FC/AB/FN 1 Axm

Manajemen pelayanan umum di Indonesia

Pelayanan adalah kunci keberhasilan dalam berbagai usaha atau kegiatan yang bersifat jasa. Dibidang Pemerintahan tidaklah kalah pentingnya masalah pelayanan itu, bahkan perannya lebih besar karena menyangkut kepentingan umum, bahkan kepentingan rakyat secara keseluruhan. Karena peranan pelayanan umum yang diselenggarakan oleh Pemerintah melibatkan seluruh aparat Pegawai Negeri makin terasa den…

The New partnership : profit by bringing out the best in your people, custom…

Edisi

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ISBN/ISSN

0-939246-57-0

Deskripsi Fisik

xxiii, 267 p. : index ; 23 cm.

Judul Seri

-

No. Panggil

AA/FA/AZA 521 Mel