Author, consultant, and businessman Haines provides step-by-step instruction to strategic management, planning, and change. His approach puts equal emphasis on planning, strategies, and management processes in achieving customer satisfaction. This book includes his advice on strategizing, implementation, follow-up, measuring success, leadership development, and including stakeholders in the pla…
It's a holistic approach to systems methodology. It deals with all dimensions of a system: structure, function and process. Peter Senge introduced Systems Thinking/practice. Interact clients asked the author to write a book to take them "further down the Senge trail". This book does that by taking the reader into "real world" stories. It is based on experiences in five real companies using syst…