Management models - love them or hate them, they're at the heart of management thinking and practice. They have two main purposes: to provide a framework for improving business performance; and to confuse the uninitiated with buzzwords and acronyms.

You’ve heard of balanced scorecards, CRM, just-in-time and SWOT? How about the Deming cycle, parenting advantage or socio-technical organizations? Even if you have, can you describe them clearly and do you know how you can use them in your business?

Key Management Models takes the reader through each of the essential management tools - such as balanced scorecards, CRM, just-in-time, SWOT, Deming cycle, parenting advantage or socio-technical organizations - in a clear, structured and practical way. It provides comprehensive coverage of the main tools, and of the models developed by the Gods of management thinking: Belbin, Handy, Kotter and Mintzberg.

TABLE OF CONTENTS

Activity Based Costing.
Adizes’ Paei Management Roles.
Ansoff’s Product/Market Grid.
Balanced Scorecard.
The BCG Matrix.
Belbin’s Team Roles.
Benchmarking.
Business Process Redesign.
Capability Maturity Model.
Change Quadrants.
Chaos Model.
Competitive Analysis: Porter’s Five Forces.
Compliance Typology.
Competing Values of Organizational Effectiveness.
Core Competencies.
Covey’s Seven Habits of Highly Effective People.
Customer Marketing and Relationship Management.
The Demming Cycle.
The EFQM Model.
Eisenhower’s Effective Time Management.
Four Competencies of the Learning Organization.
Generic Competitive Strategies.
Greiner’s Growth Model.
Handy’s Gods of Management.
Hofstede’s Cultural Dimensions.
Just-in-time.
Kaizen.
Kay’s Distinctive Capabilities.
Krajlic’s Purchasing Model.
Kotter’s Eight Phases of Change.
MABA Analysis.
Malcolm Baldridge Award.
7-S Framework.
Mintzberg’s Configurations.
Nolan’s IT Growth Stages.
Offman’s Core Quadrants.
Overhead Value Analysis.
Parenting Advantage.
Production Models.
Risk Award Analysis.
Schools of Strategy Synthesis.
Seven Forces Model.
Simon’s Levels of Control.
Sociological Organization.
SWOT Analysis.
The Fifth Discipline.
The Neurotic Organization.
Value Chain.
Value Disciplines.