New tools for managing complexity

Does your organization manage complexity by making things more complicated? If so, you are not alone.

According
to The Boston Consulting Group’s fascinating Complexity Index, business
complexity has increased sixfold during the past sixty years. And, all
the while, organizational complicatedness—that is, the number of
structures, processes, committees, decision-making forums, and
systems—has increased by a whopping factor of thirty-five. In their
attempt to respond to the increasingly complex performance requirements
they face, company leaders have created an organizational labyrinth that
makes it more and more difficult to improve productivity and to pursue
innovation. It also disengages and demotivates the workforce.

Clearly
it’s time for leaders to stop trying to manage complexity with their
traditional tools and instead better leverage employees' intelligence.
This book shows you how and explains the implications for designing and
leading organizations.

The way to manage complexity, the authors
argue, is neither with the hard solutions of another era nor with the
soft solutions—such as team building and feel-good “people
initiatives”—that often follow in their wake. Based on social sciences
(notably economics, game theory, and organizational sociology) and The
Boston Consulting Group’s work with more than five hundred companies in
more than forty countries and in various industries, authors Yves
Morieux and Peter Tollman recommend six simple rules to manage
complexity without getting complicated.

Showing why the rules
work and how to put them into practice, Morieux and Tollman give
managers a much-needed tool to reinvigorate people in the face of
seemingly endless complexity. Included are detailed examples from
companies that have achieved a multiplicative effect on performance by
using them.

It’s time to manage complexity better. Employ these
six simple rules to foster autonomy and cooperation and to effectively
handle business complexity. As a result, you will improve productivity,
innovate more, reengage your workforce, and seize opportunities to
create competitive advantage.


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