Is that one guy dragging you all down? The control-freak, the
narcissist, the slacker, the cynic... Difficult people are the worst
part of a manager's job. Whether it comes from direct reports or people
above, outbursts, irrational demands, griping, and other disruptions
need to be dealt with-and it's your responsibility to do it. Leading the
Unleadable turns this dreaded chore into a straight forward process
that gently, yet effectively, improves behaviors. Written by an insider
in the tech industry, where personality issues routinely wreck projects,
the book reveals a core truth: most people actually want to contribute
results, not cause headaches. Once you realize the potential for change,
the book's simple steps, examples, and scripts explain how to right
even the most hopeless situations. You'll learn how to: * Master the
necessary mindset * Explain the problem calmly in a short feedback
session * Get a commitment to change, and follow up * Coach others to
replicate the process * Develop the situational awareness required to
spot trouble even earlier in the future Every manager has "problem
people." What sets great managers apart is how they turn them into
productive team players. Prepare to transform the troublesome into the
tremendous