The Employee Experience
helps organizations attract and retain top talent, and reveals the
secrets for building a deeply engaged workforce. With insights into the
dynamics of trust and mutual expectations, this book proves that before
you can deliver a transcendent customer experience (CX), you must first
build a superlative employee experience (EX). It's not about perks. It's
not about creating a worker's utopia, and it doesn't mean that work
must be easy; employees are responsible for managing expectations and
meeting the organization's requirements. But by establishing a clear set
of expectations and promises--collectively known as "the Contract"--and
upholding it consistently, employers can build the essential trust that
leads to powerful employee engagement.

The data are
unambiguous: organizations with engaged workforces are more profitable,
enjoy greater growth, and win the battle to keep the most talented
personnel.
Employees who have a fulfilling, rewarding work
experience perform better, achieve more, and bring more value to the
organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future:
Make the Employee Experience a core part of your strategyUnderstand employee expectations and bridge the 'Expectation Gap'Establish a rock-solid Contract that breeds trust and confidenceBuild a culture of support and achievementTurn employee engagement into an exceptional customer experience, profit, and growth
Creating a transformative employee experience is not about stock
options or foosball in the break room. It's about respecting the role
your people play in representing your brand and building your business.
When you give talented people the space to achieve and thrive, they'll
give your customers an experience your competitors can't duplicate. The Employee Experience shows you where extraordinary companies start. . . and how to build one.