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Service operations management

Schmenner, Roger W.

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Service operations management

Murdick, Robert G.

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Services marketing: integrating customer focus across the firm

Zeithaml, Valarie A. - Gremler, Dwayne D. - Bitner, Mary Jo

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Services marketing: people, technology, strategy

Lovelock, Christopher H. - Wirtz, Jochen

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Services marketing

Zeithaml, Valarie A. - Gremler, Dwayne D. - Bitner, Mary Jo

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Services marketing: people, technology, strategy

Lovelock, Christopher H. - Wirtz, Jochen

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Services marketing: people, technology, strategy

Lovelock, Christopher H.

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Services marketing

Lovelock, Christopher H.

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Services marketing

Bitner, Mary Jo - Zeithaml, Valarie A

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Supply chain logistics management

Bowersox, Donald J. - Bowersox, John C. - Closs, David J. - Cooper, M. Bixby

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Human resource management

Dessler, Gary

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Research methods for business : a skill building approach

Sekaran, Uma - Bougie, Roger

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Quality management : Islamic perspectives

Ahmad, A. Khaliq - Sadeq, AbulHasan M.

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Project management: the managerial process

Gray, Clifford F. - Larson, Erik W.

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Project management

Heerkens, Gary R.

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Project management : the managerial process

Gray, Clifford F. - Larson, Erik W.

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Project management

Lock, Dennis

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Project management: strategic design and implementation

Cleland, David I.

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Project management: a managerial approach

Meredith, Jack R. - Mantel, Samuel J. Jr.

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Principles of corporate finance

Brealey, Richard A. - Allen, Franklin - Myers, Stewart C.

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Principles of corporate finance

Myers, Stewart C. - Brealey, Richard A

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Principles of corporate finance

Brealey, Richard A. - Myers, Stewart C.

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Principles of corporate finance

Brealey, Richard A. - Myers, Stewart C.

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Performance management

Bacal, Robert - Dharma, Surya - Irawan, Yanuar

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Performance management

Armstrong, Michael

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Organizational theory, design, and change

Jones, Gareth R.

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Organizational behavior

Robbins, Stephen P.

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Organizational behavior

Robbins, Stephen P. - Judge, Timothy A.

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Organizational behavior

Robbins, Stephen P. - Judge, Timothy A.

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Organizational behavior

McShane, Steven L. - Von Glinow, Mary Ann

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Organizational behavior : improving performance and commitment in the workplace

Colquitt, Jason A. - Wesson, Michael J. - LePine, Jeffrey A.

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Organizational culture and leadership

Schein, Edgar H.

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Organizational culture and leadership

Schein, Edgar H.

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Organizational behavior

Robbins, Stephen P.

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Organizational behavior : concepts, controversies, applications

Robbins, Stephen P.

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Organizational behavior

Luthans, Fred

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Organizational behavior : concepts, controversies, and applications

Robbins, Stephen P.

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Operations management : multimedia version

Taylor III, Bernard W. - Russel, Roberta S.

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Marketing research

Aaker, David A - Day, George S. - Kumar, V

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Marketing research: an applied approach

Kinnear, Thomas C. - Taylor, James R.

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Marketing research : principles and applications

Crask, Melvin - Fox, Richard J. - Stout, Roy G.

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Marketing research

Bharadwaj, Sangeeta Shah - Aaker, David A. - Day, George S.

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Marketing research: text and cases

Boyd, Harper W.

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Marketing research

Churchill, Gilbert A.

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Marketing management : a strategic decision-making approach

Mullins, John W. - Walker, Orville C. - Boyd, Harper W.

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Marketing management

Kotler, Philip - Keller, Kevin Lane

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Marketing management

Kotler, Philip - Keller, Kevin Lane

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Marketing management: an Asian perspective

Kotler, Philip - Chin, Tiong Tan - Siew, Meng Leong - Swee, Hoon Ang

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Marketing management: analysis, planning, implementation, and control

Kotler, Philip

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Manajemen risiko korporat terintegrasi : memastikan keamanan & kelanggengan perusahaan anda

Djohanputro, Bramantyo

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