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Managing key customers : a principles and practices

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Membangun klub pelanggan itu mudah, anda juga bisa

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The Handbook of key customer relationship management

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Management

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Enchantment : The Art of changing hearts, minds and actions

Enchantment : The Art of changing hearts, minds and actions

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Exploring experience design : fusing business, tech, and design to shape customer engagement

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The Customer experience book : how to design, measure and improve customer experience in your business

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Customer relationship management

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Customer relationship management : concept and technologies

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Customer relationship management : a strategic imperative in the world of e-business

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The Customer relationship management survival guide

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The Customer marketing method : how to implement and profit from customer relationship management

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The Guru guide to the knowledge economy : : the best ideas for operating profitably in a hyper-competitive world

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Managing customer relationships : a strategic framework

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UnMarketing : stop marketing start engaging

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Customer experience strategy : design & implementation

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Strategic customer care : an evolutionary approach to increasing customer value and profitability

Strategic customer care : an evolutionary approach to increasing customer value and profitability

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Real-time marketing and PR : how to instantly engage your market, connect with customers, and create products that grow your business now

Real-time marketing and PR : how to instantly engage your market, connect with customers, and create products that grow your business now

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Marketing in the digital age

Marketing in the digital age

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Melipatgandakan penjualan tanpa beriklan

Melipatgandakan penjualan tanpa beriklan

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Customer experience management : how to design, integrate, measure and lead

Customer experience management : how to design, integrate, measure and lead

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Marketing reloaded : kompilasi konsep dan praktik pemasaran

Marketing reloaded : kompilasi konsep dan praktik pemasaran

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The CRM handbook

The CRM handbook

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Over Time, the Market Will Demand This Information

Over Time, the Market Will Demand This Information

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Guide to management ideas and gurus

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The Age of Continuous Connection;

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Keadaan angkatan kerja di Indonesia 1988

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