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Customer-focused quality

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Improving customer satisfaction, loyalty, and profit

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Menjadi customer service representative yang sukses

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Customer loyalty

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Customer centered growth

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Seeking customers

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Turning lost customers into gold... and the art of achieving zero defections

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Customer satisfaction measurement and management

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AMA handbook for customer satisfaction

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Indonesian customer satisfaction

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Marketing management: an Asian perspective

Marketing management: an Asian perspective

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How to Value a Company by Analyzing Its Customers

How to Value a Company by Analyzing Its Customers

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Introduction to total quality : quality management for production, processing, and services

Introduction to total quality : quality management for production, processing, and services

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Business process mapping workbook : untuk meningkatkan kepuasan pelanggan

Business process mapping workbook : untuk meningkatkan kepuasan pelanggan

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Business process mapping guidebook : untuk meningkatkan kepuasan pelanggan

Business process mapping guidebook : untuk meningkatkan kepuasan pelanggan

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Winning back upset customer : melayani pelanggan kecewa

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Lean distribution : menciptakan jalur distribusi, logistik dan supply chain yang ramping, hemat biaya, efektif dan responsive terhadap kebutuhan pelanggan

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Mengukur kepuasan pelanggan : panduan menciptakan pelayanan bermutu

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Quality customer service : cara jitu memikat hati pelanggan

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Melayani pelanggan kecewa : tetap efektif dalam kondisi kesal

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Mengefektifkan kinerja : saran untuk menghadapi 44 jenis orang yang menimbulkan masalah di lingkungan kerja

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Marketing management: A strategic decision-making approach

Marketing management: A strategic decision-making approach

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Doing Hybrid Right

Doing Hybrid Right

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The Handbook of key customer relationship management

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The Systems thinking approach to strategic planning and management

The Systems thinking approach to strategic planning and management

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The Eleventh commandment : transforming to

The Eleventh commandment : transforming to "Own" customers

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The Underdog advantage : using the power of insurgent strategy to put your business on top

The Underdog advantage : using the power of insurgent strategy to put your business on top

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Business leaders & success

Business leaders & success

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Marketing management

Marketing management

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Customer relationship management : concept and technologies

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The Customer marketing method : how to implement and profit from customer relationship management

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Basics of supply chain management

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Consumer behaviour : advances and applications in marketing

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Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar

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Strategic data base marketing : the master-plan for starting and managing a profitable, custom-based marketing program

Strategic data base marketing : the master-plan for starting and managing a profitable, custom-based marketing program

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Relationship marketing

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The Customer century : lessons from world-class companies in integrated marketing and communications

The Customer century : lessons from world-class companies in integrated marketing and communications

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Promiscuous customers : invisible brands

Promiscuous customers : invisible brands

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One stop marketing : what every small business owner needs to know

One stop marketing : what every small business owner needs to know

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The Manufacturer's guide to business marketing : how small and midsize companies can increase profits with limited recources

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Marketing 101 : nasihat pemasaran terbaik di hadapan anda

Marketing 101 : nasihat pemasaran terbaik di hadapan anda

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The Portable MBA in marketing

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Framework for marketing management

Framework for marketing management

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The Beacon handbook

The Beacon handbook

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Customer-driven project management : a new paradigm in total quality implementation

Customer-driven project management : a new paradigm in total quality implementation

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Asian leadership : what works

Asian leadership : what works

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Business process mapping : improving customer satisfaction

Business process mapping : improving customer satisfaction

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Are You Undervaluing Your Customers?

Are You Undervaluing Your Customers?

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Laporan riset manajemen pemasaran (No 001 - 004) Januari - Desember 2005

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Securing the future : strategies for exponential growth using the theory of constraints

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