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Managing key customers : a principles and practices

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Winning back upset customer : melayani pelanggan kecewa

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Lean distribution : menciptakan jalur distribusi, logistik dan supply chain yang ramping, hemat biaya, efektif dan responsive terhadap kebutuhan pelanggan

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Quality customer service : cara jitu memikat hati pelanggan

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Menjadi customer service representative yang sukses

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Customer care excellence : cara untuk mencapai customer focus

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Manajemen ritel : panduan lengkap pengelolaan toko modern

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Call center success : melayani pelanggan secara profesional melalui call center

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Melayani pelanggan kecewa : tetap efektif dalam kondisi kesal

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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization

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Keeping the edge : giving customers the service they demand

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Services marketing: integrating customer focus across the firm

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Logistics and supply chain management

Logistics and supply chain management

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Value migration : how to think several moves ahead of the competition

Value migration : how to think several moves ahead of the competition

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Corporate turnaround : nursing a sick company back to health

Corporate turnaround : nursing a sick company back to health

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Becoming a successful : a practical guide to creating an innovative information service

Becoming a successful : a practical guide to creating an innovative information service

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The New partnership : profit by bringing out the best in your people, customers, and yourself

The New partnership : profit by bringing out the best in your people, customers, and yourself

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Fabled service : ordinary acts, oxtraordinary outcomes

Fabled service : ordinary acts, oxtraordinary outcomes

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Asian business wisdom : from deals to dot.coms

Asian business wisdom : from deals to dot.coms

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Consumer behavior : buying, having, and being

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Consumer behavior

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Services marketing: integrating customer focus across the firm

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Services marketing

Services marketing

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Services marketing

Services marketing

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Valuing your customers : from quality information to quality relationships through database marketing

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Preparing a guide to your library an information service

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Transforming the bottom line : managing performance with the real number

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Taking care of business

Taking care of business

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Essentials of cash flow

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The Brandmindset

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Customer equity : building and managing relationship as valuable assets

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The Relationship edge in business : conneting with customers and colleagues when it counts

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Service management

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Good service is good business : 7 strategi sederhana menuju sukses

Good service is good business : 7 strategi sederhana menuju sukses

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Uncommon service : how to win by putting customers at the core of your business

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Call center : call center handbook mengupas tuntas layanan pelanggan

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Business to business marketing

Business to business marketing

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Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar

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Marketing plans : how to prepare them, how to use them

Marketing plans : how to prepare them, how to use them

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Interactive marketing : the future present

Interactive marketing : the future present

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Relationship marketing : inovasi pemasaran yang membuat pelanggan bertekuk lutut

Relationship marketing : inovasi pemasaran yang membuat pelanggan bertekuk lutut

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Relationship marketing : bringing quality, customer service, and marketing together.

Relationship marketing : bringing quality, customer service, and marketing together.

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Relationship marketing : successful strategies for the age of the customer

Relationship marketing : successful strategies for the age of the customer

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Relationship marketing

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The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

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The Handbook of logistics & distribution management

The Handbook of logistics & distribution management

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Contemporary logistics

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The Complete guide to customer service

The Complete guide to customer service

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Hands-on financial controls for your small business

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Net worth: shaping markets when customers make the rules

Net worth: shaping markets when customers make the rules

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