How do you accurately and effectively measure return on investment (ROI) in training and performance improvement? Measuring ROI in Learning & Development, a new volume with a focus on the international arena and including a selection of case studies, provides detailed information on how to create, develop, and sustain a comprehensive ROI evaluation system. A focus on accountability in measurin…
The Human Resources Scorecard: measuring the return on investment is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line im…
Measuring What Matters reveals what learning metrics have business meaning to CEO's and other top tier leaders' in some of the most recognizable companies in the world including Walgreens, Microsoft, Dell, Federal Express. More importantly, the book offers a clear pathway so that readers can build their own pathway for buy in and support from the top. www.amazon.com