Presents a model for employee assessment in the age of teamwork, based on giving employees feedback from peers, customers, supervisors, and those who work for the employee, and shows how to design and implement it. Can be used in union and nonunion environments, in fields including health care, law, manufacturing, and military operations, and with methods such as diversity management, team-base…
In this indispensable companion to the classic book Evaluating Training Programs: The Four Levels, Donald and James Kirkpatrick draw on their decades of collective experience to offer practical guidance for putting any or all of the Four Levels into practice. In addition, they offer a comprehensive list of the ten requirements for an effective training program and show how to decide what to eva…
evaluasi training, sebagai salah satu "training process" yang paling rumit karena harus berhadapan dengan sejumlah metodologi, teknik dan berbagai alat ukur yang memusingkan, sebenarnya tidak mustahil untuk dilaksanakan, bahkan sampai ke tingkat paling kompleks sekalipun yaitu evaluasi training level 5L Return on Training Investment (ROTI) dengan satu catatan: anda dan perusahaan mau melakukann…
What do you do when your client asks you to prepare a half-day course covering every aspect of communication? What do you do when you find yourself arriving two hours late for your time management seminar? How do you deal with the participant who never participates? Or the one who won't stop talking? Lucy Seifert and Mary Stacey confront these and many other monsters in this entertaining trek t…