The Human Resources Scorecard: measuring the return on investment is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line im…
Suatu trend terpanas dalam bisnis sekarang, Six Sigma, membantu perusahaan dari semua ukuran untuk meningkatkan kualitas dan produk sementara menghemat jutaan dolar biaya tahunan. The Six Sigma Handbook adalah penuntun lengkap bagi sistem manajemen dan alat statistik yang merupakan fondasi dari pendekatan terobosan pada kualitas. Thomas Pyzdek menwarkan saran ahli, yang telah terbukti atas p…
More than 75% of the average company's market value comes from intangible assets that traditional metrics don't measure. The Balanced Scorecard is a revolutionary performance measurement system that allows organizations to quantify critical intangible assets, such as people, information and culture. Now the people who first developed the Balanced Scorecard, Robert S. Kaplan and David P. Norto…