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The HR scorecard : linking people, strategy, and performance
Providing the tools and systems required for leading a "measurement managed" HR architecture, this important book heralds the emergence of human resources as a strategic powerhouse in today's organizations. Three experts in the field outline a powerful measurement system that highlights the indisputable role HR can play as both a prime source of sustainable competitive advantage and a key dr…
- Edisi
- -
- ISBN/ISSN
- 1-57851-136-4
- Deskripsi Fisik
- xiii, 235 p. : tabs., figs., note, index ; 24 cm.
- Judul Seri
- -
- No. Panggil
- FA/LQA/ADBE Bec
Budgeting basics and beyond
If the very thought of budgets pushes your sanity over the limit, then this practical, easy-to-use guide is just what you need. Budgeting Basics and Beyond, Fourth Edition equips you with an all-in-one resource guaranteed to make the budgeting process easier, less stressful, and more effective. The new edition covers rolling budgets (forecasts), activity-based budgeting, life-cycle budgeting. C…
- Edisi
- 4th ed.
- ISBN/ISSN
- 978-1-118-09627-7
- Deskripsi Fisik
- xiii, 544p. : ill., tabs., index. ; 23 cm.
- Judul Seri
- -
- No. Panggil
- ELBA Shi
Competency based HRM : a strategic resource for competency mapping, assessmen…
This book connects competencies, business and people, with that of the human resources functioning and people challenges in an organizational context. The book is wide in its detail as it covers many aspects of competency mapping processes, work plans, connecting competencies to HR processes and establishes in detail as assessment and development center. It also provides a large number of tool…
- Edisi
- -
- ISBN/ISSN
- 0-07-052804-7
- Deskripsi Fisik
- xii, 536 p. : figs., index ; 24 cm.
- Judul Seri
- -
- No. Panggil
- FBDD/FA She
Menjadi customer service representative yang sukses
Petugas pelayanan pelanggan (customer service representative atau CSR) adalah jantungnya perusahaan modern. Mereka membantu perusahaan menjadi sukses dengan memenuhi kebutuhan pelanggan. Petugas pelayanan pelanggan membantu memecahkan masalah pelanggan, menginformasikan produk dan kebijakan perusahaan, serta melayani pelanggan dengan sebaik-baiknya. Sasaran dan tujuan dari upaya mereka adalah k…
- Edisi
- -
- ISBN/ISSN
- 979-442-162-6
- Deskripsi Fisik
- vii, 189 p. : bib., ; 24 cm.
- Judul Seri
- Seri panduan praktis No. 38
- No. Panggil
- BTG Fin
Manajemen Keuangan 
Human Resource Management 
Marketing Management 
Operations Management 
Strategic Management