Balanced Scorecard adalah sebuah sistem manajemen yang dapat digunakan untuk mengerahkan segenap energi, kemampuan, pengetahuan, dan keterampilan yang dimiliki para pekerja di dalam sebuah perusahaan bagi pencapaian tujuan strategis jangka panjang. Buku ini memberikan penjelasan kepada para manajer bagaimana menggunakan alat yang revolusioner untuk memobilisasi sumber daya manusia dalam rangka …
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard object…
Measuring What Matters reveals what learning metrics have business meaning to CEO's and other top tier leaders' in some of the most recognizable companies in the world including Walgreens, Microsoft, Dell, Federal Express. More importantly, the book offers a clear pathway so that readers can build their own pathway for buy in and support from the top. www.amazon.com