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Ditemukan 5 dari pencarian Anda melalui kata kunci: subject="Customer services"
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cover
The New partnership : profit by bringing out the best in your people, custom…
Komentar Bagikan
Melohn, Tom

Edisi
-
ISBN/ISSN
0-939246-57-0
Deskripsi Fisik
xxiii, 267 p. : index ; 23 cm.
Judul Seri
-
No. Panggil
AA/FA/AZA 521 Mel

Edisi
-
ISBN/ISSN
0-939246-57-0
Deskripsi Fisik
xxiii, 267 p. : index ; 23 cm.
Judul Seri
-
No. Panggil
AA/FA/AZA 521 Mel
cover
Consumer behavior : buying, having, and being
Komentar Bagikan
Solomon, Michael R.

More than 6 million students are using Pearson MyLabs! Pearson MyLabs are online personalized learning programs that improve learning outcomes. Through individualized study plans, immediate feedback, integrated eTexts, media and tutorial instruction there are endless opportunities to practice and master difficult topics. MyLabs also offer unprecedented insights into class and student performanc…

Edisi
9th Ed.
ISBN/ISSN
978-0137034963
Deskripsi Fisik
680 p.: figs., tabs., gloss., indexs : 28 cm.
Judul Seri
-
No. Panggil
BDB Sol
cover
Logistics and supply chain management
Komentar Bagikan
Christopher, Martin

Edisi
4th ed.
ISBN/ISSN
978-0-273-73112-2
Deskripsi Fisik
xii, 276p. : figs., index ; 24 cm.
Judul Seri
-
No. Panggil
BZA/TC

Edisi
4th ed.
ISBN/ISSN
978-0-273-73112-2
Deskripsi Fisik
xii, 276p. : figs., index ; 24 cm.
Judul Seri
-
No. Panggil
BZA/TC
cover
Services marketing: integrating customer focus across the firm
Komentar Bagikan
Zeithaml, Valarie A.Gremler, Dwayne D.Bitner, Mary Jo

"Services Marketing" recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across industries. Hence, frameworks for customer-fo…

Edisi
-
ISBN/ISSN
978-007-108696-7
Deskripsi Fisik
xxvii, 642 p. : figs., tabs., index. ; 25 cm.
Judul Seri
-
No. Panggil
BBC/BZT
cover
Menjadi customer service representative yang sukses
Komentar Bagikan
Finch, Lloyd C.MappesangkaNainggolan, Diana R.

Petugas pelayanan pelanggan (customer service representative atau CSR) adalah jantungnya perusahaan modern. Mereka membantu perusahaan menjadi sukses dengan memenuhi kebutuhan pelanggan. Petugas pelayanan pelanggan membantu memecahkan masalah pelanggan, menginformasikan produk dan kebijakan perusahaan, serta melayani pelanggan dengan sebaik-baiknya. Sasaran dan tujuan dari upaya mereka adalah k…

Edisi
-
ISBN/ISSN
979-442-162-6
Deskripsi Fisik
vii, 189 p. : bib., ; 24 cm.
Judul Seri
Seri panduan praktis No. 38
No. Panggil
BTG Fin