The coaching/mentoring approach is probably the most effective way of helping others to achieve optimum performance in the workplace. This book covers the entire subject, from basic skills to designing and implementing a tailor-made coaching and mentoring system. Humour is employed, and checklists, case studies and self-assessment questions are provided. (text cited from www.amazon.com)
Dalam operasionalisasi perusahaan, Supervisor memiliki peran strategis. Para supervisor inilah yang mengelola para staf pelaksana, dan keberhasilan perusahaan ditentukan oleh kerja para pelaksana tersebut.