Ditapis dengan
Services marketing: integrating customer focus across the firm
"Services Marketing" recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across industries. Hence, frameworks for customer-fo…
- Edisi
- -
- ISBN/ISSN
- 978-007-108696-7
- Deskripsi Fisik
- xxvii, 642 p. : figs., tabs., index. ; 25 cm.
- Judul Seri
- -
- No. Panggil
- BBC/BZT
Security management : an introduction
Security Management: An Introduction, Second Edition, opens the door to a twenty-first century view of security and addresses asset protection operations and management in the post 9/11 era. It utilizes a unique approach as it presents management strategies for loss prevention as well as an overview of the security field. This book is comprehensive, highlighting the multitude of security-relate…
- Edisi
- 2nd ed.
- ISBN/ISSN
- 0-13-113792-1
- Deskripsi Fisik
- xiii, 322 p. : gloss., refs., index ; 24 cm.
- Judul Seri
- -
- No. Panggil
- AEM
Menjadi customer service representative yang sukses
Petugas pelayanan pelanggan (customer service representative atau CSR) adalah jantungnya perusahaan modern. Mereka membantu perusahaan menjadi sukses dengan memenuhi kebutuhan pelanggan. Petugas pelayanan pelanggan membantu memecahkan masalah pelanggan, menginformasikan produk dan kebijakan perusahaan, serta melayani pelanggan dengan sebaik-baiknya. Sasaran dan tujuan dari upaya mereka adalah k…
- Edisi
- -
- ISBN/ISSN
- 979-442-162-6
- Deskripsi Fisik
- vii, 189 p. : bib., ; 24 cm.
- Judul Seri
- Seri panduan praktis No. 38
- No. Panggil
- BTG Fin
Manajemen Keuangan 
Human Resource Management 
Marketing Management 
Operations Management 
Strategic Management