How good are your communication skills? Do you always convey the correct message, or do you sometimes feel that you are not fully understood? What this book provides is a ten-lesson course that will transform you into a consistently excellent communicator. Drawing on psychology, linguistics and Neuro-Linguistic Programming (NLP), it teaches you how best to interact with colleagues, bosses, offi…
For these Global Editions, the editorial team at Pearson has collaborated with educator across the world to address a wide range of subject and requirements, equipping students with the best possible learning tools. This Global Edition preserves the cutting-edge approach and pedagogy of the original, but also features alterations, customization, and adaptation from the North American version.Ta…